Returns & Exchanges

  • 🔒 Opened or Used Products
    * We do not accept returns or offer refunds on any products that have been opened or used, including soaps, creams, serums, or other skincare items.
    â™» Unopened Products
    * Exchanges are available only for unopened and unused products.
    * Products must be returned in their original, sealed packaging.
    * Requests must be made within 7 days of receiving your order.
    🧼 Manufacturing Defects (Soap Bars Only)
    * If you notice a clear manufacturing defect in a soap bar, we will gladly offer an exchange.
    * Please provide a photo and detailed description within 7 days of delivery.
  • Damaged Items
    * We do not offer refunds or exchanges for products damaged during delivery or after use.
    * We recommend inspecting your order upon arrival and storing products properly to maintain their condition.
  • Cancellations
    * Orders may be canceled within 12 hours of purchase or before the order is shipped—whichever comes first.
    * Once your order has been processed or shipped, it cannot be canceled.
  • How to Request an Exchange or Cancellation
    1. Contact us at customercare@arkbyshivani.com with your order number and reason for the request.
    2. Include clear photos if applicable (especially for manufacturing defect claims).
    3. Our team will respond within 2 business days with next steps.
  • We appreciate your understanding and support as we ensure all customers receive fresh, safe, and high-quality skincare.